Refund Policy

Select products may be returned, but we reserve the right to charge a 20% restocking fee.
1. Returned product must be in good condition, free of dirt, damage, and any sign of aging.
2. We reserve the right to charge a bundle splitting fee of $15, when necessary.
3. Interest of 2% compounded monthly (26.82% annually) will be charged on all overdue balances.
4. Creative Landscape Depot will replace defective product within 1 year of purchase, but will not be liable for delivery, labour, or other related expenses.
5. All deliveries are delivered curbside. Delivery beyond curb is at the risk of the customer.
6. Creative Landscape Depot is not responsible for personal injury or property damage while on premises.

 

CLD Strives To Operate A Well-Stocked Yard With A Diverse Product Line. In Order To Do So, The Following Return Policy Is In Effect:

  • Returns will not be accepted beyond 30 days from time of original purchase.
  • All returns are subject to inspection, and acceptance will be granted at the discretion of cld management.
  • We will not accept or grant credit toward any items that have previously been installed.
  • Interlocking must be returned in full layers, sections, in their original pattern, and on the original manufacturer’s skid. all original packing structure and/accessories must be present.
  • Returns must be packaged appropriately and wrapped if necessarily. cld members are not responsible for packing or organizing returns.
  • Pallets must be returned in good condition allowing for safe offloading and handling.
  • If damage occurs during the offloading or restocking / re-handling process, the material is not creditable.
  • CLD will not allow returns of any material, especially natural stone, where the the product was picked through by colour, grade, or sizes which effect the original colour-swatch, texture, or blend of the original product. any imperfections due to shipping and handling may effect allowance upon return.
  • Veneer stone is not returnable.
  • Full loads of amour stone, custom cut or finished natural stone or any other items marked custom are final sale and cannot be returned or exchanged. this applies to written or verbal agreement during the ordering process.
  • All home accent items are final sale.
  • Returns are the responsibility of the buyer, and therefore any request for pickup is subject to standard delivery fees (please review our delivery policies). all requests for product pickup will be done upon truck availability, and are subject to additional fees for any potential complications. please ensure all material is packaged appropriately and safely before pickup.
  • Soil, mulch, aggregate, decorative stone, or any bulk product bagged by creative landscape depot is non-refundable.
  • Clearance or sale items are not returnable.
  • Any product that is no longer sold by creative landscape depot is not returnable.
  • Returnable product must have been originally purchased from creative landscape depot.